Staten Island physician loses $43,000 to spoofed Citibank phone scam after providing personal information

Summary

A Staten Island physician, Dr. Keith Jackson, fell victim to a banking scam in which $43,000 was withdrawn from his account after he received a spoofed phone call from someone claiming to be a Citibank fraud representative. The incident occurred on Dec. 30 while Jackson was recovering from spinal surgery and reviewing medical results. During the call, he was tricked into allowing unauthorized transactions and provided personal information, believing the caller to be legitimate. After realizing the next day that the call was a scam, Jackson contacted Citibank, which initially refused to reimburse the stolen funds. Following an investigation and multiple communications, Citibank eventually agreed to reimburse the full $43,000.