Citigroup
Citigroup has been named in 2 documented digital harm incidents. The most common harm domain is Fraud & Financial.
Documented Incidents
2Staten Island physician loses $43,000 to spoofed Citibank phone scam after providing personal information
A Staten Island physician, Dr. Keith Jackson, fell victim to a banking scam in which $43,000 was withdrawn from his account after he received a spoofed phone call from someone claiming to be a Citibank fraud representative. The incident occurred on Dec. 30 while Jackson was recovering from spinal surgery and reviewing medical results. During the call, he was tricked into allowing unauthorized transactions and provided personal information, believing the caller to be legitimate. After realizing the next day that the call was a scam, Jackson contacted Citibank, which initially refused to reimburse the stolen funds. Following an investigation and multiple communications, Citibank eventually agreed to reimburse the full $43,000.
Bengaluru tech professional loses ₹2.8 crore after inserting SIM into maliciously configured MI 13 C smartphone
A Bengaluru-based tech professional lost ₹2.8 crore in a cyber fraud after inserting a SIM card into a maliciously configured smartphone. The scam began when the victim received a WhatsApp call from someone claiming to be a Citibank representative, who informed him that his credit card approval was pending and suggested obtaining a new SIM card. A few days later, a parcel labeled as coming from “City Union Bank” arrived, containing an MI 13 C smartphone. The victim inserted his SIM card into the device, not realizing it was pre-loaded with harmful apps that intercepted OTPs and allowed fraudsters to access his bank accounts. The unauthorized transactions were discovered on December 5, 2024, prompting the victim to file a complaint at the Whitefield Police Station. Authorities are investigating the case under relevant sections of the IT Act.