Amazon faces EEOC and NLRB complaints alleging AI-based disability accommodation denials and return‑to‑office mandate violate ADA

Summary

Two Amazon employees have filed discrimination complaints with the Equal Employment Opportunity Commission and the National Labor Relations Board, asserting that the company’s strict return‑to‑office policy and its use of artificial‑intelligence tools to evaluate disability accommodation requests violate the Americans with Disabilities Act. The employees claim the AI system lacks nuance, leading to unjust denials, and that internal Slack groups discussing accommodations have been censored. Amazon maintains that its Disability and Leave Services team provides personalized support and that remote work is permitted where appropriate. The dispute highlights growing concerns about algorithmic decision‑making in workplace accommodation processes.